We can only accept the return or exchange of items if they are damaged or were supplied in error.
If your order should arrive in less than satisfactory condition, take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to firstname.lastname@example.org. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund.
PLEASE NOTE that, unless the product is defective, you will not be able to return any product. Product must be in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. The customer shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. Please contact us if a refund is requested. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
Where are you guys based out of?
We are based out of Sacramento, California, USA
Do you have a storefront?
Yes! We have public art gallery located at 915 20th St. Sacramento, CA 95811 with business hours of Tuesday-Saturday, 11am-6pm. We have opening receptions for our new art show every month on the 2nd Saturday of each new month. You can find more information about the gallery at www.timcollomgallery.com
Why the long order processing & shipping timelines?
We are a SUPER small art gallery based in Northern California and each order is PRINT TO ORDER. “Print To Order” means NO Item is finished until it is ordered. We are also a tiny team of 1-2 people running the entire company. We use a local source for 100% of printing, packing, shipping & handling. We organize, process, produce, label and ship each order one-by-one and literally by hand. We are unable to hold much printed stock because it just not financially or physically feasible.We process orders 5 days a week, 7 hours a day (We are closed on Sundays & Mondays and all major federal holidays); at times, it can take 8-10 business days to receive, organize, prep, print, pack and turn each order. Once each print is finished, the artist needs to hand sign and number each of them – this also takes time depending on everyone’s schedule. We move as fast as humanly possible, although it may take longer to get your items, we will ALWAYS get it to you! Over the past 5 years, we have delivered many original artworks & giclees all over the U.S.
I need my order for a special occasion tomorrow! Can you ship it faster?
Unfortunately, no. As mentioned above, each order is MADE TO ORDER, so we are unable to do such quick turn-around at this point in time.
Is there Sales Tax?
Items shipped to destinations in the state of California will be charged sales tax.
Is Local pick up an option?
Yes! When checking out, you have the option of either Local Pick Up OR Free Shipping. By choosing Local Pick Up, you can arrange to pick up your order from our store front in Sacramento, CA. An added bonus to Local Pick Up is you will get a discount on your purchase! You will also have the ability to schedule a pick up date with us (please allow for 14-21 business days for order completion.)
Are all your items made and printed in the USA?
Yes! All our art prints are produced through Wholesale Giclee, a small artist run business located here in Sacramento, CA 🙂
I never shop online, what about security when I’m purchasing?
The security of your personal information is very important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). For purchases made online with credit cards, we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or 3-digit security codes.
Online shopping is becoming more and more common, so we also understand about concern over legitimate websites. Our company shops online (for supplies), our employees shop online (for personal stuff), so as fellow online customers, we understand the importance of verifying the legitimacy of online companies. We encourage you to check out our Facebook (Tim Collom Gallery) and Instagram (Tim Collom). On both platforms, you can even check our tagged and hash-tagged photos. Tagged photos allows customers to tag us, so we can see the photos they posted of our art in their homes and when they visit the gallery. In fact we LOVE seeing our customers in tagged photos, so if you ever take photos and post them on Instagram or Facebook, PLEASE tag us and use the hashtag #timcollomgallery.
What forms of payment do you accept?
Right now we accept all the usual forms of payment: credit cards, debit cards, & PayPal purchases. We process all of our orders through PayPal for a few simple reasons: 1. It works 2. It has served us incredibly well 3. Paypal Protects the Buyer (You) AND the Seller (US). 4. It is almost universally accessible across the globe!
Do I need a PayPal account to make a purchase?
Nope, you do NOT need an account with Paypal to make a purchase. PayPal will allow you to put in your credit/debit card information just like any other online store. We just use Paypal’s software to process the credit cards/debit cards.
I have other questions not found in FAQs
Feel free to contact us at: email@example.com with any questions or concerns not answered here.